Returns

We want you happy with your gear. If something isn't right, you can return it within 30 days of purchase.

What can be returned

  • Items that are unused, in their original packaging, with tags attached.
  • Defective, damaged, or incorrect items (see below).

How to start a return

  1. Email us at smartapesupply@gmail.com with your order number and the item(s) you'd like to return.
  2. We'll send you a prepaid return label at no charge.
  3. Ship the item using that label. Our gear ships from partner warehouses, so returns go back to the warehouse on the label, not to us directly.

Refunds

Once the warehouse receives and inspects your return, we refund your original payment method. Original shipping charges are non-refundable unless the item was defective or we sent the wrong item.

Damaged, defective, or wrong items

Let us know within 15 days of delivery with a photo, and we'll replace it or refund you in full, including shipping.

Fine print

  • Returns are accepted only for orders shipped within the contiguous United States (lower 48).
  • Items that are used, damaged by the customer, or missing parts or packaging may be refused.
  • If a product listing notes a different return condition, that condition applies.